Frequently Asked Questions

1. Which countries do you ship to?
We currently ship to the United Kingdom.

2. How much is shipping?
Free shipping to the United Kingdom.
There are no hidden costs and no extra delivery fees.

3. How long does shipping take?
Handling Time: 1 to 3 business days (Monday to Friday)
Transit Time: 3 to 6 business days (after dispatch)
Order Cut-off Time: 5:00 PM (GMT, Amsterdam time)

4. Are there any additional fees or taxes?
No. The price you see on the product page, plus the flat shipping fee, is the final price you pay.
There are no extra fees, no hidden charges, and no added taxes at checkout.

5. What payment methods do you accept?
We accept the following secure payment methods:
Maestro
American Express
Mastercard
Visa
Google Pay
Apple Pay
There are no additional fees for any payment method.

6. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of delivery.

7. How can I contact Nuromae?

Business Address: Dissel 60, 5684KN, Best, Noord-Brabant, Netherlands
Phone: +31642431745
Email: info@nuromae.com

Company name: Okanshop

Business Hours: Monday to Friday, generally from 9:00 AM to 5:00 PM