Frequently Asked Questions

How long does it take to deliver an order?

Generally, it takes about 1-3 business days for your order to be processed successfully. The average delivery time is 4-8 business days.

Where is my order?

Typically, orders are delivered within the expected delivery timeframe. However, delays may occur. If you have not received your order within 3 additional business days after the original delivery timeframe, please email us at info@nuromae.com

What are the shipping costs?

Shipping is free on every order.

What payment methods do you accept?

Nuromae offers secure payment options. We use the most common payment providers:

• Visa
• Mastercard
• American Express
• Maestro
• Apple/Google Pay

What should I do if my package is damaged?

If your order is damaged upon delivery, please contact our customer service immediately at info@nuromae.com Take pictures of the damage and attach them to your email. Please do not return the item without first sending us pictures. This way, we can find the best solution for you.

How can I contact Nuromae?

If you still need help, you can contact us using the information below.

Shopname: Nuromae - Okanshop

Address: Dissel 60, 5684KN, Best, Noord-Brabant

E-mail: info@nuromae.com

Phone: +31 6 42431745

Chamber of Commerce number: 88051609